Monthly Archives: March 2018

Cloud Contact Center Challenges

While the precise value of a positive customer interaction may be difficult to quantify, most business leaders believe customer interactions are the ultimate critical success factor. In fact, by 2020 analysts predict that customer experience will overtake price and product as the key brand differentiator. (Source: Walker). This surge in [...]

Cloud Contact Center Challenges2018-03-21T05:40:51+00:00

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